In times of crisis and emergency, Quezon City’s frontliners keep communities safe and protected. But who ensures that they remain strong, supported, and ready to serve?
PLDT and Smart, in partnership with the Philippine Mental Health Association (PMHA), recently conducted a holistic stress management workshop for emergency response frontliners of the Quezon City Disaster Risk Reduction and Management Office (QC DRRMO) and the Quezon City Citizens Services Department (CSD). The initiative supports mental health and resilience under PLDT and Smart’s #KonektedForResilience program on disaster preparedness and community resilience.
The workshop addressed burnout, secondary traumatic stress, and the emotional toll of emergency work, while providing practical coping strategies for stress management and well-being.
QC DRRMO Head Bianca Perez-Diamante emphasized the importance of the initiative, noting that responders regularly face traumatic and high-pressure situations. QC CSD Acting Chief Administrative Officer Estelita Mañalac highlighted the value of self-care in sustaining effective public service, while responder Jeramen Devisfruto shared how mental stability directly impacts performance during emergencies.
The initiative also introduced the Smart Retailer program, offering participants a way to earn additional income through prepaid load and digital services.
PLDT and Smart reaffirmed their commitment to supporting frontliners, emphasizing the importance of mental health care alongside their vital role in crisis response.